X-ray specs, stickers and colouring in: seeing beyond the configurator using design probes
Herd, Kate and Bardill, Andrew and Karamanoglu, Mehmet (2009) X-ray specs, stickers and colouring in: seeing beyond the configurator using design probes. In: The 5th Internaional Conference on Mass Customization and Personalization, 04-08 Oct 2009, Helsinki, Finland.
- Published version (with publisher's formatting)
The broad spectrum of research within the field of MC to date has done much to further knowledge relating to the practical implementation of designing and manufacturing custom, co-designed products. However, research into the customer experience remains limited. There is a need to understand both the nature of the codesign experience in MC, and how to design for it? The selection of research methods used to explore this area appears imperative in uncovering useful and relevant data and insights. This paper discusses the application of design probes as a research method for a means of exploring what the literature refers to as the 'multifaceted phenomenon' of customer experience, and introduces a research project using these tools for the construction of conceptual models.
|Item Type:||Conference or Workshop Item (Paper)|
|Research Areas:||A. > School of Science and Technology > Computer Science > Intelligent Environments group|
A. > School of Science and Technology > Design Engineering and Mathematics
|Deposited On:||26 Oct 2009 09:10|
|Last Modified:||30 Apr 2015 12:37|
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