Promoting adoption of management practices from the outside: insights from a randomized experiment

Nguyen, Quang and Kim, Trang (2018) Promoting adoption of management practices from the outside: insights from a randomized experiment. Journal of Operations Management . ISSN 0272-6963 (Published online first)

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Abstract

We conducted a Randomized Controlled Trial (RCT) to explore the role of government information intervention on a firm’s management practices and performance. Specifically, we studied whether providing managers with information regarding the benefits of Quality Management practice (QM) can enable government to influence manager perception and adoption of QM, output quality, and firm performance. Our main finding demonstrates that the information intervention improves manager perception of QM benefits; this, in turn, encourages managers to adopt QM, leading to improvements in quality and firm performance.

Item Type: Article
Research Areas: A. > Business School > Economics
Item ID: 26010
Useful Links:
Depositing User: Quang Nguyen
Date Deposited: 18 Jan 2019 16:04
Last Modified: 03 Apr 2019 18:18
URI: https://eprints.mdx.ac.uk/id/eprint/26010

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