Situation awareness in emergency medical dispatch

Wong, B. L. William and Blandford, Ann (2004) Situation awareness in emergency medical dispatch. International Journal of Human-Computer Studies, 61 (4). pp. 421-452. ISSN 1071-5819

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Abstract

This paper represents the culmination of collaborative work, starting in 2000 and continuing until 2004. Using an ethnographic-type study and cognitive task analysis methods, the characteristics of situation awareness in a command and control room setting, in particular, amongst emergency ambulance dispatchers, was identified. Using data generated from the study, a framework for Situation Awareness is proposed that integrated the conceptual dimensions of Endsley, with that of Wickens. This work, based on empirical evidence, has provided a framework for understanding the interactions between the different Levels of SA, and the areas of the work domain in which SA is needed.

Item Type:Article
Research Areas:School of Science and Technology > Computer and Communications Engineering
Citations on ISI Web of Science:26
ID Code:26
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Deposited On:13 Oct 2008 14:28
Last Modified:13 May 2014 15:42

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