Situation awareness in emergency medical dispatch

Wong, B. L. William and Blandford, Ann (2004) Situation awareness in emergency medical dispatch. International Journal of Human-Computer Studies, 61 (4). pp. 421-452. ISSN 1071-5819

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Abstract

This paper represents the culmination of collaborative work, starting in 2000 and continuing until 2004. Using an ethnographic-type study and cognitive task analysis methods, the characteristics of situation awareness in a command and control room setting, in particular, amongst emergency ambulance dispatchers, was identified. Using data generated from the study, a framework for Situation Awareness is proposed that integrated the conceptual dimensions of Endsley, with that of Wickens. This work, based on empirical evidence, has provided a framework for understanding the interactions between the different Levels of SA, and the areas of the work domain in which SA is needed.

Item Type: Article
Research Areas: A. > School of Science and Technology > Computer Science
ISI Impact: 26
Item ID: 26
Useful Links:
Depositing User: Repository team
Date Deposited: 13 Oct 2008 14:28
Last Modified: 07 Dec 2015 16:09
URI: http://eprints.mdx.ac.uk/id/eprint/26

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