Tourists’ destination loyalty through emotional solidarity with residents: an integrative moderated mediation model

Ribeiro, Manuel Alector and Woosnam, Kyle M. and Pinto, Patrícia and Silva, João Albino (2018) Tourists’ destination loyalty through emotional solidarity with residents: an integrative moderated mediation model. Journal of Travel Research, 57 (3). pp. 279-295. ISSN 0047-2875

[img]
Preview
PDF - Final accepted version (with author's formatting)
Download (864kB) | Preview

Abstract

This study proposes a theoretical model integrating two lines of tourism research: emotional solidarity and destination loyalty. In order to test the proposed model, a survey of visitors to Cape Verde islands was undertaken. Structural equation modeling and moderated mediation analysis were implemented to assess the relationships involving visitors’ emotional solidarity with residents, satisfaction and destination loyalty. The three dimensions of emotional solidarity were considered in the study: feeling welcomed, sympathetic understanding and emotional closeness. Results indicate that visitors’ feeling welcomed and sympathetic understanding directly influence loyalty. In particular, the relationships involving visitors’ feeling welcomed by residents, emotional closeness with residents and sympathetic understanding with residents and loyalty were all mediated by satisfaction. Additionally, gender was found to moderate the conditional indirect effects of emotional closeness and feeling welcomed on loyalty (via satisfaction). Such relationships were stronger among male visitors. Implications as well as future research opportunities are offered.

Item Type: Article
Research Areas: A. > Business School > Marketing, Branding and Tourism
Item ID: 21370
Notes on copyright: The full text is an author accepted manuscript version of: Manuel Alector Ribeiro, Kyle M. Woosnam, Patricia Pinto, João Albino Silva, Tourists’ Destination Loyalty through Emotional Solidarity with Residents: An Integrative Moderated Mediation Model, Journal of Travel Research, First Published March 29, 2017 (Vol 57, Issue 3) pp. 279-295. Copyright © 2017 (The Author(s)). Reprinted by permission of SAGE Publications.
Useful Links:
Depositing User: Manuel Ribeiro
Date Deposited: 16 Feb 2017 16:23
Last Modified: 07 Dec 2018 08:18
URI: http://eprints.mdx.ac.uk/id/eprint/21370

Actions (login required)

Edit Item Edit Item

Full text downloads (NB count will be zero if no full text documents are attached to the record)

Downloads per month over the past year