Accessibility for all and tacit knowledge requirements of systems at work.

Adams, Ray G. and Whitney, Gill (2003) Accessibility for all and tacit knowledge requirements of systems at work. In: CEN / CENELEC / ETSI Conference on Accessibility for All, 27-28th March 2003, Nice.

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Abstract

Familiarity is increasingly seen as an important factor in the effective use of information technology and website design (Lohse, 2000). These findings imply that users must hold a considerable amount of information in their heads to use websites successfully. It is likely that designers, who are familiar with their designs, may underestimate the levels of tacit knowledge that their websites require of the people who use them. People who have a sensory impairment have an additional problem when using these websites as they already need to have a high level of knowledge to use their access technology, in addition to the knowledge required to use the websites. This work investigates how the levels of tacit knowledge required impair memory and comprehension. It has lead to the identification of design rules that can be used in order to assist designers to design accessibly.

Item Type:Conference or Workshop Item (Paper)
Research Areas:School of Science and Technology > Computer and Communications Engineering
ID Code:2029
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Deposited On:22 Apr 2009 13:40
Last Modified:13 May 2014 15:42

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