An exploration of resilience and values in the co-design of sociotechnical systems

Barn, Balbir ORCID: https://orcid.org/0000-0002-7251-5033 and Barn, Ravinder (2016) An exploration of resilience and values in the co-design of sociotechnical systems. International Journal of Systems and Society (IJSS), 3 (1). pp. 1-17. ISSN 2327-3984

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Abstract

The notion of resilience is becoming an important consideration in addressing the needs of vulnerable individuals and groups in the public sector. In Information Systems development, resilience has often been treated as a non-functional requirement such as scalability and little or no work has aimed at building resilience in end-users through systems development. Sociotechnical approaches while not specifically addressing resilience, have strived for a balance between technology and humans. While there are many variants of sociotechnical approaches, in this paper the authors introduce a refinement of the value sensitive action-reflection model used in co-design, first introduced by Yoo et al, that recognises the tension between values and resilience. The authors report on their activities of using this approach for a project aimed at developing mobile apps for promoting better engagement between young people in conflict with the law and their case workers in the UK youth justice system. They examine the ambiguity created when designer and stakeholder prompts change their role and purpose during the co-design process and discuss the impact of this on resilience building for the end-user and the possible implications for Information Systems design processes.

Item Type: Article
Research Areas: A. > School of Science and Technology > Computer Science
Item ID: 19207
Notes on copyright: Access to full text restricted pending copyright check.
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Depositing User: Balbir Barn
Date Deposited: 12 Apr 2016 13:42
Last Modified: 05 Jun 2019 17:17
URI: https://eprints.mdx.ac.uk/id/eprint/19207

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