Assessment of the online business support offer : growth and improvement service, my new business and helpline

Baldock, Robert Assessment of the online business support offer : growth and improvement service, my new business and helpline. Project Report. Department for Business Innovation and Skills.

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Abstract

This study provides the Department for Business, Innovation and Skills (BIS) with an early understanding of whether online business support services provided by Business Link have performed effectively against the strategic objective of ‘digital transformation’. That is to successfully assist businesses through a website rather than through higher cost services (for example face to face contact).

The study also makes an early assessment of the value of the services provided to new users, with a focus on cost effectiveness and effective referral to other appropriate business support services in the public, private and third sectors. The support services include the comprehensive start-up service provided by My New Business, and online tools provided by the Growth Improvement Service, enabling businesses to identify and solve problems.

Item Type: Monograph (Project Report)
Research Areas: A. > Business School
A. > Business School > Centre for Enterprise and Economic Development Research (CEEDR)
Item ID: 13817
Useful Links:
Depositing User: Pamela Macaulay
Date Deposited: 03 Oct 2014 10:54
Last Modified: 13 Oct 2016 14:31
URI: http://eprints.mdx.ac.uk/id/eprint/13817

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