Patient information needs: pre- and post-consultation

Attfield, Simon and Adams, Anne and Blandford, Ann (2006) Patient information needs: pre- and post-consultation. Health Informatics Journal, 12 (2). pp. 165-177. ISSN 1460-4582

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Abstract

This paper presents findings from a study of information seeking behaviour by National Health Service patients which explored motivational triggers for infor- mation needs. Previous research has highlighted the importance of contextual elements in users' changing information needs. This paper highlights how those needs may centre on specific events: in particular, a patient's consultation with their doctor. Patients initiate information seeking to assess whether they need clinical intervention, in preparation for the patient–doctor consultation and to verify the diagnosis or treatment stemming from that consultation. The study has revealed that having confidence in health practitioners is one key motiva- tion for information seeking. Another is a desire to use health service resources judiciously, efficiently and effectively.

Item Type: Article
Keywords (uncontrolled): Digital libraries; health information; information needs; patients; user study
Research Areas: A. > School of Science and Technology > Computer Science
Item ID: 11809
Useful Links:
Depositing User: Shrikant Chavan
Date Deposited: 28 Aug 2013 11:41
Last Modified: 13 Oct 2016 14:28
URI: http://eprints.mdx.ac.uk/id/eprint/11809

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